Patient Satisfaction Quality Improvement Project

In the quality improvement project, hospitals come up with a comprehensive approach that is patient-centered and aims to address areas that affect the patient. The project aims to address the weaknesses that exist in the hospital and how these weaknesses can be eliminated so that the patients may contend with the services provided (Hoffman, 2007). Therefore, during the process, the laws, regulations, policies, and procedures may affect the quality improvement project. From the HCAHPS Scores of Glendale Memorial Hospital, there are certain areas that need to be addressed so that Glendale’s patients can enjoy quality services Patient Satisfaction Quality Improvement Project.


The Laws that may Affect the Quality Improvement Project

From the scores, only 51% of the patients strongly agree about the care when they leave the Glendale Memorial Hospital. This is one of the dismal performances displayed with this facility. It is important that there should be provisions of the law that will make the workers at this hospital prepare their patients well for the home-based treatment. However, with the inadequate understanding of the care, they may not be able to carry out other medications that are supposed to go on even when the patient is why. The Affordable Act guarantees quality treatment and the total commitment of the health care providers to the same course. Therefore, the fully adhered may affect the quality improvement project because with 51% it means that half of the patients do not understand to take care of themselves after the hospital. The other section indicates that the facility has tried to ensure that their services are quality and this is evident based on the scores displayed. Therefore, the successful rollout Affordable Act that 51% will be reverse to something great.

The Regulations that may Affect the Quality Improvement Project

It is also important that communication between the nurses or doctors to be appropriate. This is because the healthcare practitioners get to understand the complication that the patient having. Also the patient is able to understand how to ensure that the environment is created that will allow the recovery process (Greene, 2012). From the HCAHPS Scores of Glendale Memorial Hospital, 75% of the patients indicated that they communicate well with the doctors and 73% they do so with the nurse. Although communication is at least good in this facility, it is important that the project should aim to improve it further. Ideally, so that most of the patients should feel the same satisfaction that a section feels because of efficient communication while at the hospital. Therefore, Glendale Memorial Hospital should come up with communication regulation that requires both their nurses and doctors to improve on their communication with the patients. For instance, the regulations should instill on these experts should focus on ensuring that the services are patient-centered. The successful rollout of this regulation will mean that the doctors and nurses will make sure that they communication appropriate with the patient. The success of the policy will increase patients’ satisfaction Patient Satisfaction Quality Improvement Project.

The Policies that may Affect the Quality Improvement Project

From the hospital HCAHPS Scores, only 66% patients will recommend others to visit the hospital which is fairly a good number. However, that means that there are areas that need to be addressed so that the percentage can increase. Basically, the 66% indicates the satisfactory levels that the patients have with Glendale services. Therefore, the facility should come up with policies that will improve patient satisfaction this may include the effective rollout of health care service policy. Therefore, the health care services policy will affect the project on the way it insists to the change of certain routines that may have been there but not yielded as expected. The project should aim at identifying these areas that cause issues that make some of the patients not to feel having the friends being treated in this facility and going ahead to offer the remedy. Basically, the identification and fixation of these weaknesses will improve patients’ satisfaction.

The Procedures that may Affect the Quality Improvement Project

Only 67% of the patients could rate the Glendale services 9/10 yet the hospital is attending to 100% of its patients. The percentage indicates something should be done so that the number of the patients recommending the hospital services should increase. However, it should be a well-planned procedure that will guarantee results. The project will be affected by the procedure because the process will require that the facility’s activities are evaluated before proper direction that aims to improve the situation is implemented.


Greene, A.H. (2012). HIPAA Compliance for clinical texting. Journal of AHIMA.

Hoffman, S. (2007). Responders’ responsibility: liability and immunity in public health emergencies Patient Satisfaction Quality Improvement Project.

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