Performance review is a structured process through which management assesses personnel for their performance, quality and efficiency in the workplace. The intention is to identify strengths and weaknesses, offer feedback and set goals to achieve the desired performance. If done right, performance reviews can help personnel to comprehend what they are doing well, how to improve, how work is aligned with organization goals, and what is expected of personnel in their roles. Also, it can help managers recognize high performing personnel, correct issues before they escalate, communicate expectations, encourage growth and development, and foster personnel engagement (Fried & Fottler, 2018). Although performance reviews are typically advantageous, there are occasions when they can generate fear among personnel. There are three factors that contribute to fear of performance reviews among personnel. The first factor is the fear of feedback whereby personnel are meant to feel that they are under scrutiny. It is not unusual for personnel to fear bad feedback nurs 6221 evaluating performance management systems essay. This can be addressed through encouraging self-appraisal that allows personnel to identify their strengths and weaknesses so that they are no longer fearful of feedback that only highlights what they had previously identified. The second factor is fear of failure, a common occurrence when the personnel do not understand how and on what they are assessed. This creates a situation in which personnel feel that they have done well but are fearful that they have been assessed negatively. This can be addressed through ensuring that personnel understand the appraisal expectations, and aligning performance with expectations. The third factor is fear of the unknown, especially when personnel are unsure about the purpose the review intends to achieve. This concern can be addressed through understanding expectations, evaluation criteria, and evaluation accuracy. Fear of the unknown should be reduced through communication and education (Bingham & Beer, 2012; Bowness, 2019).
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Bingham, J. & Beer, M. (2012). Performance management at Vitality Health Enterprises, Inc. Harvard Business School Brief Case 913-501.
Bowness, A. (2019). 3 reasons why employees fear performance reviews. Retrieved from https://www.saba.com/blog/3-reasons-why-employees-fear-performance-reviews nurs 6221 evaluating performance management systems essay
Fried, B. & Fottler, M. (eds) (2018). Fundamentals of human resources in healthcare (2nd ed.). Chicago, IL: Health Administration Press.
Review the Learning Resources on performance reviews and appraisals. Pay particular attention to the media programs for potential problems and solutions to consider.
Consider the benefits and drawbacks of performance reviews and appraisals.
What are the characteristics of a positive and effective performance review? What factors create a performance evaluation that contributes to improved performance, rather than injecting fear and self-protection in the workplace? In what ways can performance reviews impact the effectiveness of employees and the healthcare organization?
Draw on the Learning Resources, as well as your own experiences with performance reviews in healthcare settings, to consider how to avoid performance reviews that provoke fear and how to ensure a process that supports performance improvement through openness, honesty, and collaborative problem solving. nurs 6221 evaluating performance management systems essay
Consider insights from your Module 3 Assignment interview to apply to the Discussion, such as examples of criteria used to evaluate employee performance, and if and how that criteria is communicated to employees.
Post the following:
A brief description of factors that contribute to generating fear in employee performance reviews in a healthcare setting. Include examples from your own experience, and/or those of colleagues and other acquaintances, of positive or negative performance reviews. Explain strategies to eliminate fear and to develop and implement constructive reviews that improve performance. Support your post with the Learning Resources or current literature.
Fried, B. J., & Fottler, M. D. (Eds.). (2018). Fundamentals of human resources in healthcare (2nd ed.). Chicago, IL: Health Administration Press.
Chapter 6, “Organizational Development and Training” (pp. 150–173)
Chapter 7, “Performance Management” (pp. 174–204)
(Previously read in Week 5)
Bingham, J. B., & Beer, M. (2012, July). HBS case collection: Performance management at Vitality Health Enterprises, Inc. Brighton, MA: Harvard Business Publishing.
Culbert, S. A. (2008, October 20). Get rid of the performance review! The Wall Street Journal. Retrieved from https://www.wsj.com/articles/SB122426318874844933
Simons, R. L., & Kindred, N. (2017, February). HBS case collection: Doverent. Brighton, MA: Harvard Business Publishing. nurs 6221 evaluating performance management systems essay
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